Refund policy
RETURN & REFUND POLICY
Last updated: April 20, 2026
Thank you for shopping with FADKT.
We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before starting a return or exchange request.
RETURN ELIGIBILITY
We accept returns for both defective and non-defective items.
You may request a return if:
The return request is submitted within 30 days of delivery
The item is new, unworn, unused, and in resalable condition
The item is returned in its original condition
Original packaging, tags, and accessories are included whenever possible
Proof of purchase, such as an order number or confirmation email, is provided
We reserve the right to refuse returns that show signs of excessive wear, washing, alteration, misuse, intentional damage, or improper care.
RETURN PERIOD
Customers may request a return within 30 days of receiving their order.
Return requests submitted after the 30-day return period may not be eligible for return, exchange, or refund.
HOW TO START A RETURN
To start a return, please contact our customer support team before sending any item back.
Email: support@fadkt.shop
Please include the following information in your return request:
Your order number
The email address used to place the order
The item you would like to return
The reason for the return
Photos or videos if the item is damaged, defective, or incorrect
After your return request is reviewed and approved, we will provide return instructions by email.
Please do not send products back without prior authorization. Returns sent without approval may be delayed, refused, or not eligible for a refund.
RETURN ADDRESS
Approved returns must be sent to the return address provided by our customer support team.
Please contact us before mailing any return. The correct return address may vary depending on the item, order location, or return reason.
Our U.S. service address is used for customer service correspondence and support coordination for customers in the United States. It is not a return address unless our customer support team specifically confirms it in writing.
U.S. Service Address:
FADKT
8919 Garvey Ave, Ste C2
Rosemead, CA 91770
United States
Company / Factory Address:
Room 105, No. 20 Yanatang West St.
Baiyun District, Guangzhou, Guangdong 510000
China
RETURN SHIPPING COSTS
For non-defective items, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
If the item received is defective, damaged, or incorrect, FADKT will cover reasonable return shipping costs when applicable and after the issue has been verified.
We recommend using a trackable shipping service when returning items. FADKT is not responsible for returned packages that are lost or damaged in transit.
EXCHANGES
We accept exchanges within 30 days of delivery.
To request an exchange, please contact our customer support team at:
Email: support@fadkt.shop
Please provide your order number and exchange request details.
All exchanges are subject to product availability.
If the requested item is unavailable, we may offer a refund, store credit, or another suitable solution.
REFUNDS
Once your returned item has been received and inspected, we will notify you by email whether the refund has been approved.
If approved:
Refunds will be processed within 10 business days after inspection
Refunds will be issued to the original payment method used for the purchase
Customers will receive a confirmation email once the refund has been completed
Please note that banks, credit card companies, and payment providers may require additional processing time before the funds appear in your account.
RESTOCKING FEES
FADKT does not charge any restocking fees.
NON-RETURNABLE ITEMS
Returns may not be accepted for:
Items returned after the 30-day return window
Items damaged due to misuse, improper care, washing, alteration, or intentional damage
Items showing signs of excessive wear
Items without sufficient proof of purchase
Items that cannot be resold for hygiene or safety reasons, where applicable
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: support@fadkt.shop
Please include:
Your order number
A description of the issue
Clear photos or videos showing the problem
After verification, we may offer one of the following solutions:
A replacement item
An exchange
A full or partial refund
Another appropriate resolution based on the situation
There will be no additional charge for approved claims involving defective, damaged, or incorrect products.
LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days from the refund confirmation email, please:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank regarding pending transactions
If you have completed these steps and still have not received your refund, please contact us at:
Email: support@fadkt.shop
UNITED STATES ORDERS ONLY
FADKT currently serves customers in the United States and ships to U.S. addresses only.
This Return & Refund Policy applies to orders shipped within the United States.
BUSINESS INFORMATION
FADKT is operated by a China-based business team and serves customers in the United States through our online store.
Company / Factory Address:
Room 105, No. 20 Yanatang West St.
Baiyun District, Guangzhou, Guangdong 510000
China
U.S. Service Address:
FADKT
8919 Garvey Ave, Ste C2
Rosemead, CA 91770
United States
Please note: The U.S. service address is used for customer service correspondence and support coordination for customers in the United States. It is not a walk-in retail store and should not be used as a return address unless our customer support team specifically confirms it in writing.
CONTACT INFORMATION
For questions regarding returns, exchanges, or refunds, please contact us:
Brand: FADKT
Email: support@fadkt.shop
Phone: +1 626-899-2369
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PT
We usually respond to customer inquiries within 1–2 business days during business hours.